Customer Service Assistant

Customer Service Assistant Formby BP - M&S

With excellent benefits, a competitive hourly rate and the chance to work for an award winning retailer, a customer service assistant position within BP could be your first step to a long term career within the retail industry.

Role: Customer Service Assistant
City/Town: Liverpool
Store: Formby SF Connect
Working hours: Part-time
Contract Hours: 16

Did you know there are more than 1,200 BP service stations in the UK? Or that BP owned forecourts serve 7 million customers every week and sell over 5 billion litres of fuel every year? Or that our Wild Bean Café brand sells 200,000 cups of coffee a week and nearly 2 million doughnuts a year?

BP Retail is currently going through a nationwide transformation as we continue to integrate our partner brand, Marks and Spencer Simply Food into an increasing number of our forecourts.

As a BP Retail Customer Service Assistant, you’ll be ensuring a first class shopping experience is provided to every single customer. You will provide a friendly and helpful service to customers managing any customer complaints that arise with politeness and to the customers’ satisfaction. You will work in all areas of the store including the Wild Bean Café managing the delivery process for stock, ensuring stock levels are maintained, operating the tills and assisting with the training and support of other team members.

You will take a proactive approach to store meetings providing and discussing any ideas or initiatives you feel could help to maximise sales opportunities and improve the performance of your store.

If you are looking to progress into a management position, you will work closely with the store manager to agree your training and development needs to help you achieve your goals.

Our convenience retail business continues to grow in size and stature and we are looking for customer focused, experienced customer service champions to help us deliver not just fuel to our customers, but a complete and convenient shopping experience. A store management position at BP offers fantastic career progression so if you are looking to grow, develop and progress within a retail business, the opportunities here are endless.

The Person

You will ideally have experience within retail however this is not essential. Most importantly you will possess exceptional customer service skills and be naturally polite, friendly and helpful.

As part of the role involves working with fuel, you will need to be 18 years or over to be considered for these opportunities.

What next?

Once you click apply, there is a short application process which will include an online situational judgement test designed to understand how you will respond to various work based situations. It's a multiple choice test that will hopefully also give you an idea of what to expect if you come to work with us here at BP.

What You’ll Get in Return

As well as the usual company benefits, which include, generous holiday entitlement, company pension scheme, staff discount and subsidised lunch (depending on shift), you will be working in an exciting, transforming environment with the potential to develop your skills for a career that fits with your own ambitions.

If you would like to apply for this vacancy, PLEASE CLICK HERE